Question 1

Do you accept custom orders?

Accepted Answer

Yes. Custom work is a core part of what we do — personalized gifts, apparel, drinkware, event pieces and branded merchandise. Start with the custom project form and we'll follow up with concepts and pricing.

Question 2

How long do custom orders take?

Accepted Answer

Timelines depend on the piece, the quantity and the current queue. Share your desired completion date on the custom form and we'll confirm whether it's achievable before any work begins.

Question 3

Can I order in bulk?

Accepted Answer

Yes. Bulk is available for apparel, drinkware and gifting. Choose Bulk Order on the custom form and include your quantity so we can quote accurately.

Question 4

Do you offer business branding?

Accepted Answer

Yes — branded merchandise, team apparel, client gifting and event pieces. Choose Business Branding on the custom form.

Question 5

Do you offer event orders?

Accepted Answer

Yes. Birthdays, weddings, showers, reunions and celebrations. Tell us the event date and headcount and we'll build to it.

Question 6

How do personalized products work?

Accepted Answer

Personalized pieces are made to order using the names, dates or details you provide. Double-check spelling before you order — once production starts, personalization can't be changed.

Question 7

How does checkout work?

Accepted Answer

Checkout runs on Shopify's secure hosted checkout. Your payment details never touch this site.

Question 8

How does shipping work?

Accepted Answer

Shipping options, rates and delivery estimates are calculated at checkout based on your address and the items in your cart.

Question 9

What is your return policy?

Accepted Answer

Return and refund terms are shown at checkout and in your order confirmation. Personalized and made-to-order pieces are handled case by case — reach out and we'll work with you.

Question 10

How do I track my order?

Accepted Answer

You'll receive tracking by email from Shopify as soon as your order ships.

Questions, answered.

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