Got questions?
Frequently Asked Questions
Do you have a physical store?
No, Brooks Realm Made It is an online-only boutique. We ship curated spiritual goods, handmade treasures, and intentional gifts directly to your door.
How long will it take to receive my order?
Orders are processed within 1-3 business days. Once shipped, standard delivery typically takes 5-7 business days. Processing may take longer during launches, sales, or high-volume periods.
How much is shipping?
Shipping rates are calculated at checkout based on your location and order weight. Free standard shipping is available on qualifying orders — the threshold will be shown at checkout when applicable.
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs fees, duties, or import taxes charged by their country. Delivery times vary by destination.
How can I track my order?
Once your order ships, you’ll receive a tracking confirmation email. If you need your tracking link resent, email hello@brooksrealm.shop with your order number and we’ll send it within 24 hours.
Can I return or exchange an item?
We accept returns within 14 days of delivery for unused items in original packaging. Custom and personalized items are final sale unless damaged or defective. Contact hello@brooksrealm.shop to start a return.
Do you offer custom or personalized orders?
Yes — our Create Your Realm collection is made just for you. Custom and personalized items take additional processing time and are final sale unless damaged or defective.
Can I cancel or change my order?
We process orders quickly, but if you need to cancel or make a change, email hello@brooksrealm.shop as soon as possible. We’ll do our best to accommodate if the order hasn’t shipped yet.
What if my order arrives damaged?
Please email us at hello@brooksrealm.shop within 7 days of delivery with photos of the damage and your order number. We’ll make it right.
Do you offer wholesale or bulk orders?
We’re happy to discuss wholesale and bulk inquiries on a case-by-case basis. Email hello@brooksrealm.shop with details about what you’re looking for.
Do you offer gift wrapping?
Many of our items arrive ready for gifting. Gift wrapping and gift note options are available at checkout on select products.